Refund & Return Policy
Last updated: June 26, 2025
1. Overview
At GO Pickups, customer satisfaction is our priority. We operate as a global e-commerce platform offering products for all types of vehicles and related applications. This policy is valid for 30 days from the date of delivery. After this period, we cannot offer a full refund, exchange, or credit.
To be eligible for a return or refund, the product must be unused, in its original packaging, and in the same condition that you received it. Items that have been installed, altered, or used are not eligible for refund.
2. Non-refundable products
Refunds do not apply in the following cases:
• Products with visible signs of use or installation
• Items not in original condition, damaged, or missing parts due to customer handling
• Perishable, health, hygiene, or personalized items
• Downloadable digital content, gift cards, or promotional credits
• Clearance, final sale, or promotional items indicated as non-returnable
3. Refund request requirements
Proof of purchase (order number, invoice, or payment confirmation) is required.
Depending on your location, we may ask you to ship the product back before processing the refund. Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
GO Pickups is not responsible for return delays or additional costs related to customs clearance in the destination country.
4. Partial refunds
Certain situations may qualify for partial refunds:
• Items returned with damaged packaging
• Missing components not due to our error
• Delays in return beyond 30 days from delivery
• Refunds due to duplicate orders or accidental purchases, if not yet processed
5. Procedure
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed automatically to the original payment method. Please allow a few business days for the refund to appear.
6. Late or missing refunds
If you haven’t received your refund yet:
• Check your bank account or card statement again
• Contact your credit card company or bank
• Allow additional time as some refunds may take up to 10 business days
If you still haven’t received your refund, contact us at: support@go-pickups.com
7. Exchanges and modifications
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us within 7 days of receiving your order.
Modifications to orders are only possible before shipping confirmation. Once dispatched, changes cannot be made.
8. Gifts or promotional orders
If the item was marked as a gift, and shipped directly to you, you may receive store credit for the value of the return.
If the item wasn’t marked as a gift, or the gift giver had it shipped to themselves, the refund will be issued to the original purchaser.
9. Transaction fees and charges
Shipping charges, customs fees, and payment processing fees are non-refundable.
In approved refunds, these charges may be deducted from the refund amount unless the return was due to our error.
Bulk orders or B2B transactions may be subject to different return conditions as stated in individual agreements.
10. Refund contact
If you have any questions about this policy or wish to request a return or refund evaluation, please contact us at:
support@go-pickups.com